What Does Factory Refurbished Mean?


As a manager on the Customer Care team here at BLINQ, I often chat with customers about our product offerings and conditions. Some of the more common questions we receive include, “What does factory refurbished mean?” Or, “What should I expect when ordering factory refurbished items?”

what is factory refurbished

So, I’m here to answer your questions about what ‘Factory Refurbished’ means when buying from BLINQ! I hope after reading, you’ll feel confident and excited about the world of factory refurbished products, and the benefits they offer.

The Basics

Similar to the ‘Open Box’ condition, the ‘Factory Refurbished’ condition can sometimes mean different things within the retail industry. This is because the standards for refurbishing goods can vary depending on the vendor.

When buying from BLINQ, factory refurbished items will arrive in special refurbished packaging.  You can also expect these items look and feel new. For example, if you order a refurbished television, the screen will be clear, with no dead pixels.

Where does BLINQ source factory refurbished goods? 

BLINQ sources products from major U.S. retailers and manufacturers. Sometimes the original retailer does the refurbishing, and sometimes our warehouse staff is responsible. The key thing to keep in mind is that a refurbished product from BLINQ probably isn’t as heavily used or repaired as you may think.

Sometimes the products are floor models that just need to be polished up and repackaged. Other times a brand new product might have a slightly faulty battery that needs to be replaced, or outdated software that can easily be upgraded. Even better, some products are brand new but the original packaging may have been destroyed. No matter what, you’re getting a super high quality good at a great price.

Are factory refurbished products tested?

Yes! BLINQ is dedicated to three very important things: savings, customer satisfaction, and sustainability. This means that we want our customers to find the best price, and love the items that they buy from us. We also want to minimize excess shipping and returns on goods by making sure that they live up to their promised condition.

As such, our warehouse team stringently tests products after the refurbishing process to ensure that they are of the utmost quality. In fact, refurbished products often go through a higher level of quality control than brand new products coming in directly from the manufacturer; this means it’s unlikely you’ll receive a lemon.

What are the benefits of buying factory refurbished items from BLINQ?

If you’re still on the fence about buying refurbished, take it from consumer expert Lisa Lee Freeman: “Refurbs are one of the only ways to get huge markdowns on electronics. The tradeoff is that items may not come in the original packaging and might have a scratch or two. The trick is to make sure you’re dealing with a reputable seller and you read product descriptions and return policies carefully!”

So when you buy refurbished on BLINQ, in addition to saving a good chunk of cash (our deals can save you over 50% off of the original retail price), you can feel good knowing that every item comes with a 30-day money-back guarantee. This ensures that you—the buyer are completely satisfied with your purchase. It also takes away any possible risk from the buying experience.

I hope these answers are helpful as you go about shopping with BLINQ. I also hope you’ll agree that buying ‘Factory Refurbished’ is an amazing investment!

Questions? Comments? Give our Customer Care Team a call—we’d love to hear from you!

Author: Claire

Claire is passionate about travel, grammatical correctness, and Carolina Basketball. When she isn't writing, you can find her being overly competitive at sports, brushing up on French literature, or relaxing at her favorite brunch spot.

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